Returns & Damaged Items
Terms & Conditions Of MoxyGarden www.moxygarden.com
stealth grow box uk
On arrival of receiving your unit, you must check the goods for any damages or breakages BEFORE signing for it! If you do not do this and then find out something is broken, we can not be held liable and you will not be covered by the insurance for any after delivery damages. This is not our rules but the rules of the insurance company. If your unit does arrive damaged please state when signing that the items or item is damaged, contact us and we will immediately start an insurance claim on your behalf! All broken or missing items must be reported to us within 24 hours for it to be valid for an insurance claim, as we have only 48 hours to communicate to the courier. Any reporting later than those 24 hours will be considered on a case-by-case basis.
Broken items must be reported within 24 hours of arrival to enable us to ensure this is genuine, once the Damaged item is returned and inspected you will be issued with a brand new replacement
All returns must be received within 7 days, and must be returned to us via recorded delivery with tracking numbers so we can confirm it has in fact been sent to us, It is your duty to return the item and cover transport costs. You must also contact us beforehand to make us aware of the problem and to confirm that you are in fact returning the item or items. Please be aware there is also a £10 restocking fee on equipment if you wish to cancel the order after dispatch. If the order is required to be returned from another country outside the uk, please bare in mind there may additional export charges required for the return of the item. Please note the cost of postage will deducted from the total amount refunded.
PLEASE BE AWARE WE DO NOT ACCEPT GOODS BACK FOR A REFUND IF THEY HAVE BEEN OPENED OR USED OR DAMAGED AFTER DELIVERY!
If you wish to return goods you have a duty to keep them in your possession and to take excellent care of them until you return them. Please contact us if you would like to return your order, and we will send you the required information and details. Goods must be returned in their original condition, be unused and include all immediate packaging, or we have the right to refuse the refund or may deduct the cost of the damages.
Under the consumer law we do not accept returns after 30 days of you receiving the goods, If an item is faulty we will accept the item back for testing and will replace or fix this for you. Opened or Used items cannot be returned for a refund as they can not be resold
When signing for the unit on arrival you are accepting delivery of the unit and deeming that it meets the requirements of your purchase, we can not be held liable for any damage, misuse of the cabinets, or wrong assembly.
All Faulty items MUST be reported to us as soon as possible, You MUST return the faulty item to us and we will then return the item to the manufacture for testing and they will either replace the faulty item or fix it. PLEASE NOTE WE DO NOT REPLACE FAULTY ITEMS. If the item is found not faulty and it is due to a customer fault you will have to pay the postage cost for the item to be returned to yourself.